SkyRocket Provides New Revenue Streams to ISP’s

ISP’s and CATV media systems will soon be able to turn the expense of technical support into an additional revenue stream while offering subscribers a value added service that is rapidly growing in demand by end users. SkyRocket Technical Support, Inc., a sister company of Data Technology, Inc., will be launching an innovative program enabling ISP’s and CATV media systems to offer customers an on-demand branded support service that can yield the provider a gross profit as much as $5.00 per call. The service, which SkyRocket will launch the first week of November, will provide end users with installation assistance, troubleshooting and tutorial support for hundreds of software, hardware and technology applications.

"Our support plan provides a win/win solution to providers by allowing them to offer subscribers a value added service with minimum expense and a lucrative profit margin." said Suzanne Elzey, founder of SkyRocket Technical Support. "The launch time is perfect as many end users purchase PC’s and related hardware/software around the holidays. In many cases, the first call the end user makes to receive installation assistance and support is their internet provider. With our support plans, the ISP can not only minimize their call volume and operations expense, but also grow revenue while satisfying subscribers."

Today’s ISP’s and CATV systems are scrambling to find ways to remain competitive and to reduce subscriber churn. SkyRocket’s support service will enable end users to connect with a Technical Support Advisor and receive support on just about any PC and media device related issue. SkyRocket will support PC hardware, software, MS operating systems, MS office applications, TiVO devices, VoIP installation, home entertainment devices and more. Providers can see which subscribers are using the service and why via a real-time report accessible to the provider via a web-based application. SkyRocket provides a monthly report of each support call handled for their system and is billed on a per-call basis. The provider can then charge the subscriber for the support call at a retail rate determined by the provider, usually at a rate that yields up to a 20% profit margin. The support rates are the most competitive in the industry. Other plans, including low cost 24x7 outsourced technical support are also available to providers. In home support is also available to end users residing in Maryland at a very low hourly rate. SkyRocket’s support service will also provide retention and sales benefits to ISP’s and CATV systems.

Elzey is the former Director of Customer Satisfaction for Millennium Digital Media where she managed the Technical Support group. It was with MDM that she realized the need for CATV and ISP systems to have more options in value added services and revenue streams. She also was able to witness first hand the demand by subscribers to have support solutions readily accessible and realize that many subscribers were more than willing to pay for a service that would provide convenient, affordable support with PC and home media devices and applications. Information on SkyRocket’s on-demand support services can be accessed on their website at www.skyrocketsupport.com.

Suzanne Elzey


877/976-7625

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