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Internet Commerce Corporation Announces Release of Latest Enhancements to the EC Service Center
28 January 2006 Internet Commerce Corporation (ICC) (NASDAQ: ICCA), a leader in business-to-business e-commerce solutions, today announced its latest enhancements to its EC Service Center offerings. The company's enhancements to the EC Service Center are designed to make doing business with ICC easier and more cost effective.
ICC's EC Service Center serves as an extension to its customers' organizations by performing activities that enable their participation in the extended supply chain. The EC Service Center is available within the ICC Managed Services portfolio as follows:
-- EDI-to-Fax
-- Fax-to-EDI
-- U.P.C. Catalog Updates
-- Managed Data Synchronization
-- Printing services for UCC-128 case labels, U.P.C. stickers, tickets
and hang tags, RFID tags
The value-add behind the latest enhancements -- streamlining productivity with visibility -- is the basis of the EC Service Center offerings roadmap for 2006. All enhancements will be focused on delivering reduced time spent and lower costs on processing, tracking and printing services for both ICC and its customers.
Specifically, today's announcement, the EC Service Center Customer Portal, centers around enabling customers to serve themselves while freeing the Customer Care team for more value-add interactions. This self-service online portal provides a new communication channel and gives a complete view of received and processed work requests.
Behind the design of the Customer Portal were four areas of improvement and change:
-- Enhancing the customer experience in dealing with the EC Service
Center 24/7
-- Improving visibility through real-time posting of processed work
requests
-- Driving customer service costs down by reducing the number of calls to
Customer Care
-- Reducing mail and fax costs through online and downloadable content
"Being one of North America's largest service bureaus, the EC Service Center is a trusted provider of EDI solutions to thousands of customers," said Thomas Stallings, chief executive officer of ICC. "As such, we work in partnership with our customers to ensure that our processes are operationally efficient and effective. The EC Service Center Customer Portal is the next step in our persistent quest to reduce costs and time while improving customer satisfaction. We continue to leverage technology for the benefit of improved processing of work requests and enhanced communication with our customers."
Overall, the Customer Portal has been well received, demonstrating its value to customers and increasing productivity to EC Service Center operations. While the Customer Portal is fully operational today, it will continue to evolve in response to business conditions and customer input.
The EC Service Center combined with the breadth of ICC's solutions provide trading communities with an end-to-end solution for enabling trading partners of all sizes and level of technical sophistication to reap the benefits of e-commerce.
About Internet Commerce Corporation (ICC)
Internet Commerce Corporation (ICC), headquartered in Norcross, GA, is a leader in business-to-business e-commerce solutions. Thousands of customers rely on ICC's comprehensive line of solutions, in-depth expertise, and unmatched customer service to help balance cost, fit, and function required to meet unique requirements for trading partner compliance, coordination, and collaboration. With its software solutions, network services, hosted web applications, managed services, and consulting services, ICC is the trusted provider of solutions for businesses, regardless of size and level of technical sophistication, to connect with their trading communities. For more information, visit www.icc.net.
Media Contact:
Terri Deuel
Internet Commerce Corporation
678-533-8003
SOURCE: Internet Commerce Corporation
Source: marketwire
All trademarks and copyrighted information contained herein are the property of their respective owners.
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